By accessing the Kurtezy platform (the “Website”), you agree to be bound by the terms and conditions set out in this document (the “Conditions”) and you accept our Privacy Policy.
Please fill in the distribution request form if you want to purchase our products. If your business profile is accepted you will receive an email with your ID and password, which you can change at your first login. The Kurtezy platform is reserved for record shops and online shops. If that is not your case, please order from our online record shop: www.yoyaku.io.
All customers are required to pay their invoices before delivery. A minimum of 25 records per order is required. All invoices are issued and payable in Euros (EUR). An order confirmation will be sent after stock quantity validation and only when ready for shipping.
We offer our retailers, on our dedicated platform, products with a recommended price ranging between a minimum price and a maximum price. This price range is designed to ensure fair and healthy competition among retailers while preserving the value and brand image of the products offered.
When opening an account with us, retailers agree to adhere to the recommended price range. Retailers are expected to respect this range when marketing our products.
We reserve the right to modify the minimum and maximum prices of the products offered only when the manufacturing price changes, consequently affecting the retail price and the recommended price. We will inform retailers as soon as possible of any such changes. Retailers commit to adjusting their commercial practices accordingly and to make all necessary efforts to comply with the revised minimum and maximum prices, in a spirit of cooperation and transparency. Retailers are encouraged to maintain an open dialogue with us in case of difficulties in complying with these prices, so that suitable solutions can be found together.
All orders are shipped upon proof of payment received (bank screenshots accepted for wire transfers). We accept the following payment methods:
Bank Transfer (SEPA / Wire) — the preferred payment method. SEPA transfers within the eurozone are generally free of charge. For international (non-SEPA) transfers, the buyer must use the “OUR” instruction so that all banking fees are borne by the sender. The full invoice amount must reach our account without any deduction.
PayPal — available upon request. A processing surcharge of 3% is applied to the total amount collected to cover PayPal transaction fees.
SEPA Direct Debit (GoCardless) — available for recurring customers upon request. Payments are collected directly from your bank account. A processing surcharge is applied to the total amount collected to cover transaction fees. This surcharge varies depending on the buyer’s country and applicable banking fees, and typically ranges from 1% to 5% of the invoice amount.
We reserve the right to offer or restrict specific payment methods depending on the customer’s account standing, order volume, and geographic location.
We work with UPS, FedEx, and DHL. Shipping is made only to company addresses. The choice of carrier is at our sole discretion based on destination, weight, and service availability.
Making a “Shelf” pre-order is a commitment. If a customer wishes to cancel a “Shelf” pre-order, this can have several consequences, including but not limited to:
Account closure: any cancellation may lead to the closure of the customer’s account.
Modification of orders: customers are allowed to reduce the quantity of items in their pre-order by up to 10%, but no more.
Administrative time: cancellations cause significant administrative burden and time loss, which affects our overall efficiency and service quality.
To minimize these disruptions, we strongly encourage customers to review their pre-orders carefully before confirming them. If you have any questions or concerns about a pre-order, please contact us promptly.
Without prejudice to your statutory legal rights, we operate the following returns and refunds policies.
Damaged or defective goods: in the unlikely event that you receive products which are damaged or defective or become defective within 7 days of receipt, we shall, at our own option, either replace or issue a credit note for any damaged or defective products (including the postage and packing you were charged), provided that you notify us of the problem in writing within 2 working days of delivery and that you return the products in the same condition that you received them.
Goods that become defective after 7 days but before the end of the manufacturer’s warranty period: should a product become defective after 7 days from delivery and before the end of the manufacturer’s warranty, we shall, at our own option, either repair or replace the products.
Goods that become defective after the end of the manufacturer’s warranty period: on a case by case basis, and at our own option, we may accept returns of items which are no longer covered by a manufacturer’s warranty, but may charge (as agreed with you in advance) for postage and repair costs.
While we endeavour to ensure all goods returned for repair are returned to you within 14 days, if the repair of goods will take longer than 6 weeks from the date that we receive them, you agree to accept a compensation payment at a rate of 10% of the gross value of the product for the delay. Should the repair not be possible or take longer than 2 months from the date the goods are received by us, we will make a full credit or replacement available as directed by you.
Our mistake: if items are not delivered due to a mistake on our part you will be fully credited, or sent the package again without extra charge, whichever you prefer. Note that when you place your order, a label is automatically generated from the address you enter into your account details, so you are responsible for entering this correctly. If you enter your address incorrectly and do not notify us before the order is sent, we cannot refund the postage costs. If we accidentally send you items that you did not order, we will refund you for them and also for the cost of the outgoing postage and packing on those individual items, once you send them back to us.
Your mistake: if items are ordered in error (or you change your mind), are not delivered because you gave us incorrect information, or because the carrier was unable to deliver the package, you will be refunded for the cost of the items but not for the postage and packing. We can re-send the items, but you will have to pay the postage and packing charge again.
By accepting these Conditions, the buyer acknowledges and agrees that when payment is made by any electronic method (PayPal, GoCardless / SEPA Direct Debit, or any other non-bank-transfer method), a processing surcharge is applied to cover the transaction fees charged by the payment provider. This surcharge is added on top of the invoice total. The total amount debited or collected will therefore include both the invoice amount and the applicable processing surcharge as described in Section IV above.
When paying by bank transfer, no surcharge is applied by us. However, the buyer is responsible for ensuring that the full invoice amount reaches our account without any deduction. This includes all applicable bank fees, intermediary fees, conversion fees, and any other charges imposed by the buyer’s bank or correspondent banks. We recommend using the “OUR” (or “Full”) payment instruction and consulting your bank about applicable fees before initiating the transfer.
In case of any shortfall — regardless of the payment method — the buyer is required to compensate the missing amount before the order can be processed. By creating an account and placing orders on this platform, the buyer agrees to all surcharges and fees described in these Conditions and acknowledges that such charges may be applied to any payment collected on their behalf without further prior notice.
Invoices are due upon receipt unless otherwise agreed in writing. If payment is not received within 14 days of the invoice date, the following applies:
Late payment interest: in accordance with Article L441-10 of the French Commercial Code, late payment interest shall accrue automatically and without prior notice at a rate equal to three times the legal interest rate in force on the invoice date.
Fixed recovery fee: a fixed indemnity of 40 EUR for recovery costs shall be due automatically on each overdue invoice, as provided by Articles L441-10 and D441-5 of the French Commercial Code.
Account suspension: we reserve the right to suspend the buyer’s account, withhold pending shipments, and cancel outstanding orders until all overdue amounts (including interest and fees) are settled in full.
Accumulated invoices: when multiple invoices are outstanding, the buyer may not selectively pay individual invoices. All overdue amounts must be settled before new orders can be processed.
These Conditions are governed by and construed in accordance with the laws of France. Any dispute arising out of or in connection with these Conditions shall be subject to the exclusive jurisdiction of the competent courts of Paris, France, unless otherwise required by mandatory provisions of the buyer’s local law.
We are aware that the security of your private information is an important concern. The protection of your personal data is a priority for our business. Your personal data will be handled in accordance with our Privacy Policy, which is hereby incorporated by reference.